§ The result
ConverzAI and Retorio tie at 44.
ConverzAI (Screening) and Retorio (Assessment) tie at 44 under rubric v1.0, arriving there from different criteria. ConverzAI leads 2 of the 7 criteria and Retorio 4, with 1 level, yet the two totals land on the same number. One criterion, Bias Audit Transparency, is both the widest raw gap (ConverzAI 72, Retorio 40) and the heaviest weighted swing, and at 18% weight it makes up 74% of the weighted advantage ConverzAI holds across the 2 criteria it leads.
Vendor profile
ConverzAI
ConverzAI's Virtual Recruiter is an agentic voice, SMS and email AI agent for staffing firms. It contacts applicants within minutes, runs role-specific screening interviews, scores candidates' fit to open jobs and updates the firm's ATS.
Vendor profile
Retorio
Video-based AI that analyses words, voice, and facial expression/body language to infer Big Five (OCEAN) personality and behavioural traits.
§ The record
ConverzAI is filed under Screening AI, Retorio under Assessment AI. They record no secondary category in common.
Both are in scope of EU AI Act, NYC LL 144, Colorado AI Act and Illinois HB 3773. Only Retorio is in scope of Mobley v. Workday.
| Record | ConverzAI | Retorio |
|---|---|---|
| Price tier | Mid | Mid |
| Headquarters | US | DE |
| Founded | 2019 | 2018 |
§ What decides it
The criteria that move the gap, heaviest swing first.
18% weight · 39% of the movement so far
Bias Audit Transparency
ConverzAI 72 · Retorio 40
5.8 weighted points to ConverzAI
20% weight · 66% of the movement so far
Article 11 Technical Documentation
ConverzAI 30 · Retorio 50
4.0 weighted points to Retorio
12% weight · 80% of the movement so far
Post-Market Monitoring
ConverzAI 50 · Retorio 33
2.0 weighted points to ConverzAI
15% weight · 92% of the movement so far
Data Governance Disclosure
ConverzAI 40 · Retorio 52
1.8 weighted points to Retorio
12% weight · 97% of the movement so far
Human Oversight Design
ConverzAI 45 · Retorio 52
0.8 weighted points to Retorio
8% weight · 100% of the movement so far
Customer Documentation
ConverzAI 45 · Retorio 50
0.4 weighted points to Retorio
Weighted delta is the raw difference times the criterion weight, so the 6 figures above sum to +0.8 — the difference between the two totals before either is rounded. Shares are of 14.8 points of movement counted without direction. The table below rounds each side to a whole number first, so its Δ raw total reads 0 beside that +0.8.
§ Category-by-category
Raw score per criterion, with weighted delta.
Δ is ConverzAI minus Retorio.
| Category | Weight | ConverzAI | Retorio | Δ raw | Δ weighted |
|---|---|---|---|---|---|
| Article 11 Technical Documentation | 20% | 30 | 50 | -20 | -4.0 |
| Bias Audit Transparency | 18% | 72 | 40 | +32 | +5.8 |
| FRIA Support | 15% | 30 | 30 | - | - |
| Data Governance Disclosure | 15% | 40 | 52 | -12 | -1.8 |
| Human Oversight Design | 12% | 45 | 52 | -7 | -0.8 |
| Post-Market Monitoring | 12% | 50 | 33 | +17 | +2.0 |
| Customer Documentation | 8% | 45 | 50 | -5 | -0.4 |
| Total | 100% | 44 (F) | 44 (F) | - | +0.8 |
§ Evidence
Cited sources and documented absences, criterion by criterion.
An absence is a finding, not a blank: the reviewer looked for a named artefact and recorded that it is not located. Where a source sits is a fact about hosting only.
| Criterion | Weight | ConverzAI | Retorio | ||||
|---|---|---|---|---|---|---|---|
| Cited | Absences | Audit / hosting | Cited | Absences | Audit / hosting | ||
| Article 11 Technical Documentation | 20% | 2 | 1 | Sources on a separate domain | 2 | 1 | Sources on the vendor's own domain |
| Bias Audit Transparency | 18% | 6 | 0 | Audit reportSources on the vendor's own domainSources on a separate domain | 3 | 1 | Audit reportSources on a separate domain |
| FRIA Support | 15% | 1 | 1 | Sources on a separate domain | 1 | 1 | Sources on the vendor's own domain |
| Data Governance Disclosure | 15% | 3 | 1 | Sources on the vendor's own domainSources on a separate domain | 3 | 1 | Sources on the vendor's own domain |
| Human Oversight Design | 12% | 4 | 1 | Sources on the vendor's own domain | 3 | 0 | Sources on the vendor's own domain |
| Post-Market Monitoring | 12% | 3 | 1 | Audit reportSources on a separate domain | 1 | 1 | Sources on the vendor's own domain |
| Customer Documentation | 8% | 5 | 1 | Sources on the vendor's own domain | 3 | 1 | Sources on the vendor's own domain |
| All criteria | 100% | 24 | 6 | Audit reportSources on the vendor's own domainSources on a separate domain | 16 | 6 | Audit reportSources on the vendor's own domainSources on a separate domain |
ConverzAI has 30 evidence rows across 7 of 7 criteria — 24 with a source URL, 6 documented absences; Retorio has 22 evidence rows across 7 of 7 criteria — 16 with a source URL, 6 documented absences; some documentation or audit rows for ConverzAI and Retorio sit on a domain separate from the vendor's own site.
Provenance
The scores above are documented by 52 evidence rows on file for these two vendors: 30 for ConverzAI, across 3 distinct source domains, and 22 for Retorio, across 4 distinct source domains.
- Rubric
- v1.0
- ConverzAI last reviewed
- September 25, 2026 · HireAIScore editorial team
- Retorio last reviewed
- June 7, 2026 · HireAIScore editorial team
HireAIScore scores are editorial research, not legal advice, and no vendor pays for placement, scoring or removal — see the methodology, conflicts policy and terms.
§ Where next