§ The result
4 points separate Employment Hero and Retorio.
Employment Hero (Screening) edges Retorio (Assessment) by 4 points under rubric v1.0, 48 to 44. Retorio takes 1 of the 7 criteria, Bias Audit Transparency among them, against 5 for Employment Hero, whose share includes Post-Market Monitoring, and 1 is level. One criterion, Post-Market Monitoring, is both the widest raw gap (Employment Hero 50, Retorio 33) and the heaviest weighted swing, and at 12% weight it makes up 40% of the weighted advantage Employment Hero holds across the 5 criteria it leads.
Vendor profile
Employment Hero
SmartMatch is Employment Hero's AI candidate-matching engine. Since March 2026 it has been surfaced through Find Talent and ATS applicant scoring, where it ranks job seekers and applicants against employer criteria and feeds a Recruitment Agent that auto-shortlists candidates and runs AI video and phone screening interviews.
Vendor profile
Retorio
Video-based AI that analyses words, voice, and facial expression/body language to infer Big Five (OCEAN) personality and behavioural traits.
§ The record
Employment Hero is filed under Screening AI, Retorio under Assessment AI. They also share 1 secondary category: Video interview.
Both are in scope of EU AI Act, NYC LL 144, Colorado AI Act, Illinois HB 3773 and Mobley v. Workday.
| Record | Employment Hero | Retorio |
|---|---|---|
| Price tier | Mid | Mid |
| Headquarters | AU | DE |
| Founded | 2014 | 2018 |
§ What decides it
The criteria that move the gap, heaviest swing first.
12% weight · 34% of the movement so far
Post-Market Monitoring
Employment Hero 50 · Retorio 33
2.0 weighted points to Employment Hero
12% weight · 54% of the movement so far
Human Oversight Design
Employment Hero 62 · Retorio 52
1.2 weighted points to Employment Hero
8% weight · 70% of the movement so far
Customer Documentation
Employment Hero 62 · Retorio 50
1.0 weighted points to Employment Hero
18% weight · 85% of the movement so far
Bias Audit Transparency
Employment Hero 35 · Retorio 40
0.9 weighted points to Retorio
15% weight · 95% of the movement so far
Data Governance Disclosure
Employment Hero 56 · Retorio 52
0.6 weighted points to Employment Hero
15% weight · 100% of the movement so far
FRIA Support
Employment Hero 32 · Retorio 30
0.3 weighted points to Employment Hero
Weighted delta is the raw difference times the criterion weight, so the 6 figures above sum to +4.2 — the difference between the two totals before either is rounded. Shares are of 6.0 points of movement counted without direction. The table below rounds each side to a whole number first, so its Δ raw total reads +4 beside that +4.2.
§ Category-by-category
Raw score per criterion, with weighted delta.
Δ is Employment Hero minus Retorio.
| Category | Weight | Employment Hero | Retorio | Δ raw | Δ weighted |
|---|---|---|---|---|---|
| Article 11 Technical Documentation | 20% | 50 | 50 | - | - |
| Bias Audit Transparency | 18% | 35 | 40 | -5 | -0.9 |
| FRIA Support | 15% | 32 | 30 | +2 | +0.3 |
| Data Governance Disclosure | 15% | 56 | 52 | +4 | +0.6 |
| Human Oversight Design | 12% | 62 | 52 | +10 | +1.2 |
| Post-Market Monitoring | 12% | 50 | 33 | +17 | +2.0 |
| Customer Documentation | 8% | 62 | 50 | +12 | +1.0 |
| Total | 100% | 48 (F) | 44 (F) | +4 | +4.2 |
§ Evidence
Cited sources and documented absences, criterion by criterion.
An absence is a finding, not a blank: the reviewer looked for a named artefact and recorded that it is not located. Where a source sits is a fact about hosting only.
| Criterion | Weight | Employment Hero | Retorio | ||||
|---|---|---|---|---|---|---|---|
| Cited | Absences | Audit / hosting | Cited | Absences | Audit / hosting | ||
| Article 11 Technical Documentation | 20% | 4 | 1 | Sources on the vendor's own domain | 2 | 1 | Sources on the vendor's own domain |
| Bias Audit Transparency | 18% | 3 | 1 | — | 3 | 1 | Audit reportSources on a separate domain |
| FRIA Support | 15% | 2 | 1 | Sources on the vendor's own domain | 1 | 1 | Sources on the vendor's own domain |
| Data Governance Disclosure | 15% | 6 | 0 | Sources on the vendor's own domain | 3 | 1 | Sources on the vendor's own domain |
| Human Oversight Design | 12% | 7 | 0 | Sources on the vendor's own domain | 3 | 0 | Sources on the vendor's own domain |
| Post-Market Monitoring | 12% | 5 | 0 | Sources on the vendor's own domain | 1 | 1 | Sources on the vendor's own domain |
| Customer Documentation | 8% | 4 | 1 | Sources on the vendor's own domain | 3 | 1 | Sources on the vendor's own domain |
| All criteria | 100% | 31 | 4 | Sources on the vendor's own domain | 16 | 6 | Audit reportSources on the vendor's own domainSources on a separate domain |
Employment Hero has 35 evidence rows across 7 of 7 criteria — 31 with a source URL, 4 documented absences; Retorio has 22 evidence rows across 7 of 7 criteria — 16 with a source URL, 6 documented absences; some documentation or audit rows for Retorio sit on a domain separate from the vendor's own site.
Provenance
The scores above are documented by 57 evidence rows on file for these two vendors: 35 for Employment Hero, across 1 distinct source domain, and 22 for Retorio, across 4 distinct source domains.
- Rubric
- v1.0
- Employment Hero last reviewed
- September 25, 2026 · HireAIScore editorial team
- Retorio last reviewed
- June 7, 2026 · HireAIScore editorial team
HireAIScore scores are editorial research, not legal advice, and no vendor pays for placement, scoring or removal — see the methodology, conflicts policy and terms.
§ Where next