Can we pay to change our score, or to be removed?+
No. No vendor can pay to be listed, scored higher, or removed, on any plan. Scores come only from evidence measured against the public rubric.
We think our score is wrong. What do we do?+
Send the evidence. Submitting is free and needs no claim or plan - link a public source or upload a document privately. Every submission is reviewed against the public rubric, and a review can raise, hold or lower a score.
Our documentation is confidential. Does it count?+
You can mark any uploaded document confidential: reviewers see it, the public never does. Where a rubric criterion is about public disclosure - a published bias audit, for example - it still needs a public source.
How long does a review take?+
Without a plan, review is best-effort. Verified commits to a first review within 7 business days, and Compliance Partner within 3 business days.
Who claims the profile, and can colleagues join?+
Anyone with a work email on your company's own domain can verify a claim in about a minute, and invite colleagues on the same domain to co-represent it. Claiming establishes who represents the profile - it never changes the score.