SmartRecruiters

SmartRecruiters is an enterprise applicant tracking system and talent acquisition suite whose AI layer (the Winston assistant plus SmartAssistant/Winston Match) screens, ranks, and matches candidates to requisitions to support recruiter decisions.
ATS-integratedScreeningSourcing

HireAIScore rates SmartRecruiters 62 out of 100 (grade D, Concerning) under rubric v1.0, last reviewed June 7, 2026. SmartRecruiters ranks 4 of 77 vendors rated in ATS-integrated AI, against a category average of 47. That score is drawn from 13 evidence items across 7 rubric criteria for SmartRecruiters — 11 with a cited source, 2 recording that nothing was located.

Score breakdown

SmartRecruiters, criterion by criterion

Each rubric criterion is scored out of 100 on the cited evidence, then weighted into the total.

Weighted contribution shown to the right of each bar.

  1. Article 11 Technical Documentation

    Weight 20% · avg 51

    70

    +14.0

  2. Bias Audit Transparency

    Weight 18% · avg 41

    78

    +14.0

  3. FRIA Support

    Weight 15% · avg 32

    45

    +6.8

  4. Data Governance Disclosure

    Weight 15% · avg 54

    62

    +9.3

  5. Human Oversight Design

    Weight 12% · avg 57

    62

    +7.4

  6. Post-Market Monitoring

    Weight 12% · avg 42

    48

    +5.8

  7. Customer Documentation

    Weight 8% · avg 59

    63

    +5.0

Total weighted score

62.3(rounded to 62 for display)

Category avg is the mean raw score on that criterion across the 77 ATS-integrated AI vendors in scope of this rubric, this one included.

Strongest criterion

Bias Audit Transparency

78raw / 100

Contributes 14.0 to the total. 78 against a 41 category average.

Weakest criterion

FRIA Support

45raw / 100

Contributes 6.8 to the total. 45 against a 32 category average.

Cited evidence

The evidence behind the score

Every score is backed by at least one cited piece of evidence. Open a criterion to see what was found, when, and where.

Download diligence record

Evidence ledger

Items
13
Documentation
5
Audit report
3
Public statement
3
Absence
2
With a source URL
11 of 13
Source hostnames
3
Fewest items
1
Bias Audit Transparency

These figures measure how thoroughly SmartRecruiters was reviewed, not how SmartRecruiters performed — an absence row, recording that nothing was located, is counted like any other item.

Article 11 Technical Documentation

2 items70

Bias Audit Transparency

1 item78
  • Audit reportCaptured Jun 7, 2026

    Publicly downloadable NYC LL144 bias audit of SmartAssistant by independent auditor ConductorAI (produced 07/11/2023) covering 4,196,161 candidates across multiple employers, with sex, race and intersectional impact ratios all at or above 0.82.

    https://nyc-144-audits.s3.amazonaws.com/smartrecruiters-inc.pdf

FRIA Support

2 items45
  • DocumentationCaptured Jun 7, 2026

    The AI Addendum assigns SmartRecruiters the EU AI Act 'Provider' role and the customer the 'Deployer' role responsible for compliance with applicable AI laws, and states AI Features are 'not designed to replace human oversight.'

    https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/

  • AbsenceCaptured Jun 7, 2026

    No EU AI Act Article 27 Fundamental Rights Impact Assessment template or deployer FRIA checklist was found on the public site, the legal pages, the EU AI Act article, or the public Trust Center index.

    Have a URL that disputes this?

Data Governance Disclosure

2 items62

Human Oversight Design

2 items62

Post-Market Monitoring

2 items48

Customer Documentation

2 items63

Editorial notes

Company overview

SmartRecruiters, founded in 2010 and headquartered in San Francisco, is an enterprise applicant tracking system and talent acquisition suite serving large global employers. Its AI is a feature layer on top of the ATS: the SmartAssistant/Winston Match models score and rank candidates against jobs, while the agentic 'Winston' assistant (Chat, Screen, Match, Companion, Interview) is governed by an 'AI Control Center.' SAP completed its acquisition of SmartRecruiters in September 2025, folding the platform into the SAP SuccessFactors HCM portfolio. The company maintains an unusually deep, Conveyor-style Trust Center cataloguing dozens of security and AI-governance artifacts.

Regulatory exposure

Candidate scoring and ranking place SmartRecruiters squarely in scope of NYC Local Law 144 (its SmartAssistant has published AEDT bias audits) and the EU AI Act's high-risk hiring category, with Illinois and Colorado deployer rules also relevant. Its Artificial Intelligence Addendum positions SmartRecruiters as the 'Provider' and the customer as the 'Deployer' responsible for compliance, while asserting the tools 'do not independently evaluate, score, or rank candidates' as a sole basis for decisions. SmartRecruiters holds an ISO 42001 AI-management-system certification and per-product AI Impact Assessments and DPIAs, but the great majority of these artifacts sit behind a Trust Center access request rather than open download.

Path to a higher score

The strongest lift would be moving the already-existing artifacts from gated (isPublic:false) Trust Center listings to open public download - specifically the ISO 42001 certificate, the per-product AI Impact Assessments, the AI Transparency / Technical Overview documents, and the 2025 AdeptID and Winston Match AEDT bias audits, so that a second and third consecutive public bias audit are downloadable alongside the 2023 ConductorAI one. Publishing an explicit EU AI Act Article 27 FRIA template or deployer checklist, a named data-exclusion list for protected attributes, and a public AI model-update changelog or monitoring dashboard would further raise FRIA, data-governance, and post-market-monitoring scores.

Regulatory frame

What applies to ATS-integrated AI.

Ranking features are inside EU AI Act Annex III §4 (high-risk) and inside NYC Local Law 144 when they affect NYC-based candidates. Customers should treat the AI surface as a distinct deployer-FRIA scope from the rest of the ATS.

Keep reading

All ATS-integrated vendorsHow this score is builtAnnex IV section-by-section: what AI hiring vendors must documentWhat makes a defensible NYC LL 144 bias audit

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Ranking

Others rated in ATS-integrated AI

Ranked 4 of 77 by weighted total under rubric v1.0. The ordering is arithmetic on the rubric and carries no view on which tool suits a given hiring process.

  1. #1Greenhouse67D
  2. #2Eightfold AI64D
  3. #3PageUp64D
  4. #4SmartRecruitersThis profile62D
  5. #5Alva Labs61D
  6. #6Dayforce57F
All ATS-integrated vendors

Conflicts of interest

No vendor pays for placement, scoring, or removal. Casework - the consulting firm that operates this directory - provides paid services to some vendors. Any active or recent (within 24 months) commercial relationship is disclosed on the affected vendor profile and the review is reassigned to an independent reviewer. See the full policy on About.

Casework has no commercial relationship with this vendor.