PageUp

PageUp is an enterprise talent acquisition suite (ATS, recruitment marketing/CRM, onboarding, learning and performance). Its AI Skills Matching sorts each applicant's resume against skills taken from the job ad into five bands, from Excellent Match to Not a Match, and recruiters reach those results through Paige, its conversational assistant.
ATS-integratedScreening

HireAIScore rates PageUp 64 out of 100 (grade D, Concerning) under rubric v1.0, last reviewed September 25, 2026. PageUp ranks 3 of 77 vendors rated in ATS-integrated AI, against a category average of 47. That score is drawn from 28 evidence items across 7 rubric criteria for PageUp — 24 with a cited source, 4 recording that nothing was located.

Score breakdown

PageUp, criterion by criterion

Each rubric criterion is scored out of 100 on the cited evidence, then weighted into the total.

Weighted contribution shown to the right of each bar.

  1. Article 11 Technical Documentation

    Weight 20% · avg 51

    74

    +14.8

  2. Bias Audit Transparency

    Weight 18% · avg 41

    80

    +14.4

  3. FRIA Support

    Weight 15% · avg 32

    40

    +6.0

  4. Data Governance Disclosure

    Weight 15% · avg 54

    63

    +9.4

  5. Human Oversight Design

    Weight 12% · avg 57

    64

    +7.7

  6. Post-Market Monitoring

    Weight 12% · avg 42

    55

    +6.6

  7. Customer Documentation

    Weight 8% · avg 59

    63

    +5.0

Total weighted score

64.0(rounded to 64 for display)

Category avg is the mean raw score on that criterion across the 77 ATS-integrated AI vendors in scope of this rubric, this one included.

Strongest criterion

Bias Audit Transparency

80raw / 100

Contributes 14.4 to the total. 80 against a 41 category average.

Weakest criterion

FRIA Support

40raw / 100

Contributes 6.0 to the total. 40 against a 32 category average.

Cited evidence

The evidence behind the score

Every score is backed by at least one cited piece of evidence. Open a criterion to see what was found, when, and where.

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Evidence ledger

Items
28
Documentation
17
Audit report
3
Public statement
4
Absence
4
With a source URL
24 of 28
Source hostnames
4
Fewest items
2
FRIA Support

These figures measure how thoroughly PageUp was reviewed, not how PageUp performed — an absence row, recording that nothing was located, is counted like any other item.

Article 11 Technical Documentation

4 items74
  • Public statementCaptured Sep 25, 2026

    PageUp announced on 8 September 2026 that it is certified to ISO/IEC 42001:2023 as an 'AI Producer' after a Sustainable Certification Services audit with zero nonconformities, scoped to the full product suite including Clinch. The release also describes an executive AI Governance Committee, eight AI guiding principles and a mandatory pre-development AI impact assessment.

    https://www.pageuppeople.com/news/certification-for-artificial-intelligence-management-systems/

  • DocumentationCaptured Sep 25, 2026

    The public AI Transparency Statement describes how Skills Matching works: an LLM extracts skills (Amazon Bedrock, Anthropic-based models) and a fixed weighted algorithm sorts candidates into five bands. It also covers guardrails, intended uses and known inappropriate uses, and describes Paige as a retrieval-based assistant that is not an automated decision-making tool.

    https://knowledgeportal.pageuppeople.com/hc/en-gb/articles/14095574186767-AI-Transparency-Statement

  • DocumentationCaptured Sep 25, 2026

    A public help article for the AI-generated candidate summary explains the model inputs, AWS Bedrock hosting in each customer's region, the fact that no model is trained on customer data, and the prompt's instruction to exclude gender, race and ethnicity.

    https://knowledgeportal.pageuppeople.com/hc/en-gb/articles/42930355446553-AI-Generated-Candidate-Summary

  • AbsenceCaptured Sep 25, 2026

    None of these were found on pageuppeople.com (/ai/, /paige-agentic-ai/, /how-we-do-it/security/, news and resources) or the public knowledge portal: the eight AI principles, the ISO 42001 certificate, a model or system card, or EU AI Act technical documentation. The Skills Matching help article is behind the customer login.

    Have a URL that disputes this?

Bias Audit Transparency

4 items80
  • Audit reportCaptured Sep 25, 2026

    Warden AI's public dashboard for PageUp Skills Matching shows monthly audits, the latest on 23 September 2026 with 30,240 samples, all 'Clear' (28 Clear, 0 Consider, 0 Concern) for sex, race/ethnicity and intersectional bias, with a downloadable report.

    https://trust.warden-ai.com/pageup/skills-matching

  • Audit reportCaptured Sep 25, 2026

    The public NYC LL 144 bias audit report dated 23 September 2026 uses Warden's test data because historical data was unavailable. Impact ratios are 0.99–1.00 by sex (2,520 per group), 0.98–1.00 by race/ethnicity (1,260 per group) and 0.96–1.00 across eight intersectional cells (630 each).

    https://trust.warden-ai.com/pageup/skills-matching/nyc

  • Public statementCaptured Sep 25, 2026

    Warden's Assured directory lists PageUp's Skills Matching system with a date of 28 April 2026.

    https://www.warden-ai.com/warden-assured-directory

  • Public statementCaptured Sep 25, 2026

    PageUp's AI page says its 'AI features involved in candidate screening and ranking are audited monthly by Warden AI' and are 'verified to be free from bias', but Warden's dashboard covers only Skills Matching.

    https://www.pageuppeople.com/ai/

FRIA Support

2 items40
  • DocumentationCaptured Sep 25, 2026

    The AI Transparency Statement gives customers who deploy Skills Matching deployer documentation for Colorado, Illinois, New York City, California and Australia, including a statutory statement on uses and harms and a promise to report material changes through the Knowledge Portal.

    https://knowledgeportal.pageuppeople.com/hc/en-gb/articles/14095574186767-AI-Transparency-Statement

  • AbsenceCaptured Sep 25, 2026

    No Article 27 FRIA template, Article 26 guidance or EU-specific deployer checklist was found. Places searched: the Transparency Statement's EU section (which says only that PageUp is 'tracking' the Act), /ai/, /how-we-do-it/security/, the PageUp and eArcu privacy policies, public knowledge-portal searches for 'EU AI Act' and 'GDPR', and the Warden dashboard.

    Have a URL that disputes this?

Data Governance Disclosure

4 items63
  • DocumentationCaptured Sep 25, 2026

    The statement lists the resume data Skills Matching may use and says it uses no candidate demographic, biometric or zip-code data. It adds that the feature runs on pre-trained Bedrock models, that customer data is never used to train or fine-tune them, and that Bedrock does not store or log prompts.

    https://knowledgeportal.pageuppeople.com/hc/en-gb/articles/14095574186767-AI-Transparency-Statement

  • DocumentationCaptured Sep 25, 2026

    The July 2026 subprocessor list names AWS for 'AI Features' with storage kept in the client's region. It also lists Anthropic as a support-only assistant with no access to application data, no model training and at most 30 days' retention.

    https://www.pageuppeople.com/how-we-do-it/security/subprocessors/

  • DocumentationCaptured Sep 25, 2026

    PageUp says it is certified to ISO/IEC 27001:2022 across the entire talent management platform and its development, audited externally twice a year, with risk management based on ISO 31000.

    https://www.pageuppeople.com/how-we-do-it/security/

  • DocumentationCaptured Sep 25, 2026

    The AI FAQ says PageUp's AI runs in dedicated AWS infrastructure in each customer's region, that customer data processed by AI does not leave that infrastructure, and that AI partners do not use it to train models for other customers.

    https://www.pageuppeople.com/ai/

Human Oversight Design

4 items64

Post-Market Monitoring

5 items55

Customer Documentation

5 items63

Editorial notes

Company overview

PageUp was founded in Australia in 1997 and is based in Melbourne; its legal entity is PageUp People Limited, ACN 005 630 740. EQT's BPEA Fund VIII has owned it since October 2024, when it bought the business from Battery Ventures. PageUp bought Dublin-based recruitment-marketing vendor Clinch in 2019, UK ATS vendor eArcu in 2021 (now trading as PageUp Europe) and PathMotion in 2021, and merged all of them into the PageUp brand in May 2025. Its main AI feature is AI Skills Matching: an LLM on Amazon Bedrock pulls skills from the job and the resume, then a fixed rule-based algorithm scores the fit into five bands. The suite also offers resume and candidate summaries, candidate recommendations, AI talent search and chatbots. Paige, a conversational assistant that answers from retrieved records, went on general sale on 30 June 2026 and shows Skills Matching results with source citations. Sapia.ai's chat-based interviewing plugs in as a partner product and is scored separately.

Regulatory exposure

Skills Matching sorts and ranks job applicants, so for PageUp's EU customers (served through Clinch's Irish operation and eArcu, now PageUp Europe) it falls under EU AI Act Annex III point 4 as high-risk. The Digital AI Omnibus pushed those high-risk duties back to 2 December 2027. PageUp's only public EU statement is that it is 'tracking' the Act, and no emotion recognition appears anywhere in its products. In New York City, PageUp tells customers not to make Skills Matching the sole or most important factor in a decision, which is a way of staying outside LL 144's 'substantially assist' test. Any NYC employer that does rely on it still owes an annual independent bias audit and candidate notice, and Warden AI's monthly LL 144 report (run on test data) can support that. Under Illinois HB 3773, in force since 1 January 2026, the duty to tell candidates falls on employers, and PageUp says the feature does not use zip codes. For Colorado's SB 26-189, effective 1 January 2027, PageUp already publishes the disclosures a developer would owe. US customers also face California's FEHA rules on automated decision systems (in force since 1 October 2025) and the CPPA's rules on automated decision-making technology from 1 January 2027.

Path to a higher score

PageUp could raise its score in five ways. First, publish its eight AI guiding principles, its ISO 42001 certificate and a model or system card, and open up the AI Skills Matching help article, which currently requires a login. Second, widen the Warden audits beyond Skills Matching to Candidate Recommendations, AI Talent Search, the summary features and the candidates Paige surfaces, add groups such as age and disability, and turn on Warden's EU AI Act, Colorado, Illinois and California FEHA reports. Third, bring its marketing in line with the auditor's own disclaimers by dropping claims such as 'free from bias' and that Warden 'verifies it meets' the EU AI Act. Fourth, publish guidance for EU deployers, including an Article 27 FRIA template. Fifth, launch a public status page and a changelog for AI model updates.

Regulatory frame

What applies to ATS-integrated AI.

Ranking features are inside EU AI Act Annex III §4 (high-risk) and inside NYC Local Law 144 when they affect NYC-based candidates. Customers should treat the AI surface as a distinct deployer-FRIA scope from the rest of the ATS.

Keep reading

All ATS-integrated vendorsHow this score is builtAnnex IV section-by-section: what AI hiring vendors must documentWhat makes a defensible NYC LL 144 bias audit

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Ranking

Others rated in ATS-integrated AI

Ranked 3 of 77 by weighted total under rubric v1.0. The ordering is arithmetic on the rubric and carries no view on which tool suits a given hiring process.

  1. #1Greenhouse67D
  2. #2Eightfold AI64D
  3. #3PageUpThis profile64D
  4. #4SmartRecruiters62D
  5. #5Alva Labs61D
All ATS-integrated vendors

Conflicts of interest

No vendor pays for placement, scoring, or removal. Casework - the consulting firm that operates this directory - provides paid services to some vendors. Any active or recent (within 24 months) commercial relationship is disclosed on the affected vendor profile and the review is reassigned to an independent reviewer. See the full policy on About.

Casework has no commercial relationship with this vendor.