Phenom

Talent experience platform combining a career site CMS, candidate CRM, internal mobility, and conversational AI for screening and scheduling.
SourcingSchedulingScreening

HireAIScore rates Phenom 52 out of 100 (grade F, Substantial gaps) under rubric v1.0, last reviewed May 21, 2026. Phenom ranks 21 of 86 vendors rated in Candidate sourcing AI, against a category average of 46. That score is drawn from 10 evidence items across 7 rubric criteria for Phenom — 8 with a cited source, 2 recording that nothing was located.

Score breakdown

Phenom, criterion by criterion

Each rubric criterion is scored out of 100 on the cited evidence, then weighted into the total.

Weighted contribution shown to the right of each bar.

  1. Article 11 Technical Documentation

    Weight 20% · avg 48

    55

    +11.0

  2. Bias Audit Transparency

    Weight 18% · avg 40

    75

    +13.5

  3. FRIA Support

    Weight 15% · avg 31

    25

    +3.8

  4. Data Governance Disclosure

    Weight 15% · avg 53

    60

    +9.0

  5. Human Oversight Design

    Weight 12% · avg 56

    60

    +7.2

  6. Post-Market Monitoring

    Weight 12% · avg 40

    30

    +3.6

  7. Customer Documentation

    Weight 8% · avg 57

    55

    +4.4

Total weighted score

52.5(rounded to 52 for display)

Category avg is the mean raw score on that criterion across the 86 Candidate sourcing AI vendors in scope of this rubric, this one included.

Strongest criterion

Bias Audit Transparency

75raw / 100

Contributes 13.5 to the total. 75 against a 40 category average.

Weakest criterion

FRIA Support

25raw / 100

Contributes 3.8 to the total. 25 against a 31 category average.

Cited evidence

The evidence behind the score

Every score is backed by at least one cited piece of evidence. Open a criterion to see what was found, when, and where.

Download diligence record

Evidence ledger

Items
10
Documentation
4
Audit report
2
Public statement
1
Product feature
1
Absence
2
With a source URL
8 of 10
Source hostnames
3
Fewest items
1
FRIA Support

These figures measure how thoroughly Phenom was reviewed, not how Phenom performed — an absence row, recording that nothing was located, is counted like any other item.

Article 11 Technical Documentation

2 items55

Bias Audit Transparency

2 items75

FRIA Support

1 item25
  • AbsenceCaptured May 21, 2026

    No public material located as of 2026-05-21.

    Where we looked: https://www.phenom.com/resource, No FRIA template located.

    Have a URL that disputes this?

Data Governance Disclosure

1 item60
  • DocumentationCaptured May 21, 2026

    Compliance suite: ISO 27001:2022, 27017, 27018, 27701:2019, SOC 2 Type II, UK Cyber Essentials Plus, FSQS-NL. States "never trains on demographic or biometric inputs", uses third-party LLM rather than building own, no PII shared with third parties.

    https://www.phenom.com/security-and-compliance

Human Oversight Design

1 item60

Post-Market Monitoring

1 item30
  • AbsenceCaptured May 21, 2026

    No public material located as of 2026-05-21.

    Where we looked: https://www.phenom.com/security-and-compliance, No public AI-specific incident channel located.

    Have a URL that disputes this?

Customer Documentation

2 items55

Editorial notes

Company overview

Phenom is a talent-experience platform that combines a career site CMS, candidate CRM, internal mobility, and conversational AI for screening and scheduling. Each module ships with its own AI features, including a candidate-fit scoring component used in both external sourcing and internal mobility.

Regulatory exposure

Phenom's high-risk surface is its candidate-fit and ranking features, which fall under EU AI Act Annex III §4 and NYC LL 144. The conversational AI surface is mixed - pure chat/scheduling sits outside high-risk, but the screening flows do not. Multi-product platforms like Phenom typically need to publish per-feature documentation so deployers do not have to guess which surfaces require a FRIA.

Path to a higher score

To move into the B band on this rubric, Phenom would need to publish (a) a current NYC LL 144 bias audit covering the ranking and screening flows, (b) per-feature documentation distinguishing the high-risk surfaces (matching, screening) from the low-risk ones (chat, scheduling), and (c) FRIA-ready deployer guidance that maps cleanly across the product modules.

Regulatory frame

What applies to candidate sourcing AI.

Ranking outputs are inside Annex III §4 when they influence hiring decisions. GDPR Article 22 (automated decision-making) and the GDPR rights around profiling apply independently for EU candidates.

Keep reading

All sourcing vendorsHow this score is builtAnnex IV section-by-section: what AI hiring vendors must documentWhat makes a defensible NYC LL 144 bias audit

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Phenom against its nearest-scoring peers.

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Ranking

Others rated in Candidate sourcing AI

Ranked 21 of 86 by weighted total under rubric v1.0. The ordering is arithmetic on the rubric and carries no view on which tool suits a given hiring process.

  1. #18Bullhorn54F
  2. #19SEEK54F
  3. #20SAP SuccessFactors Recruiting53F
  4. #21PhenomThis profile52F
  5. #22HiredScore52F
  6. #23Wellfound52F
All sourcing vendors

Conflicts of interest

No vendor pays for placement, scoring, or removal. Casework - the consulting firm that operates this directory - provides paid services to some vendors. Any active or recent (within 24 months) commercial relationship is disclosed on the affected vendor profile and the review is reassigned to an independent reviewer. See the full policy on About.

Casework has no commercial relationship with this vendor.