Willo
Willo is a browser-based asynchronous (one-way) video interview platform that lets employers collect recorded video, audio, multiple-choice and written candidate responses, then uses AI to transcribe, summarize, rank candidates against employer-defined "Blueprint" criteria, and flag scripted or AI-generated answers.
HireAIScore rates Willo 41 out of 100 (grade F, Substantial gaps) under rubric v1.0, last reviewed June 7, 2026. Willo ranks 23 of 31 vendors rated in Video interview AI, against a category average of 45. That score is drawn from 14 evidence items across 7 rubric criteria for Willo — 9 with a cited source, 5 recording that nothing was located.
§ 01 - Company facts
- Legal name
- Willo Technologies Limited
- Founded
- 2018
- Headquarters
- United Kingdom · GB
- Pricing tier
- Low
- Market side
- Employer-side (AEDT)
- Categories
- Video interviewScreeningAssessment
- Website
- willo.video
These are company details, not findings. They are editable by a verified representative and carry no weight in the score, which is built only from the cited evidence below.
§ 02 - Score breakdown
§ Score breakdown
Category scoring
Weighted contribution shown to the right of each bar.
- 01
Article 11 Technical Documentation
Weight 20%38
+7.6 · category avg 48
- 02
Bias Audit Transparency
Weight 18%30
+5.4 · category avg 41
- 03
FRIA Support
Weight 15%25
+3.8 · category avg 31
- 04
Data Governance Disclosure
Weight 15%53
+7.9 · category avg 52
- 05
Human Oversight Design
Weight 12%62
+7.4 · category avg 56
- 06
Post-Market Monitoring
Weight 12%36
+4.3 · category avg 37
- 07
Customer Documentation
Weight 8%54
+4.3 · category avg 57
Category avg is the mean raw score on that criterion across the 31 Video interview AI vendors in scope of this rubric, this one included.
§ 03 - Strongest · weakest
Strongest category
Human Oversight Design
Raw score 62 · contributes 7.4 to total.
62 against a 56 category average
Weakest category
FRIA Support
Raw score 25 · contributes 3.8 to total.
25 against a 31 category average
§ 04 - Cited evidence
Download diligence record→§ Evidence
Cited per category
Every score is backed by at least one cited piece of evidence.
Evidence ledger
- Items
- 14
- Documentation
- 8
- Public statement
- 1
- Absence
- 5
- With a source URL
- 9 of 14
- Source hostnames
- 2
- Fewest items
- 1
- FRIA Support
These figures measure how thoroughly Willo was reviewed, not how Willo performed — an absence row, recording that nothing was located, is counted like any other item.
Article 11 Technical Documentation
3 items38
- DocumentationCaptured Jun 7, 2026
Knowledge-base article enumerates Willo Intelligence AI features (Summarize, Transcribe, Real Talk, Insights, Benchmark) but specifies no model, training data, or formal technical/explainability documentation.
- DocumentationCaptured Jun 7, 2026
Intelligence product page claims 'explainable signals' and 'clear evidence' behind candidate rankings but provides no model card or technical pack.
- AbsenceCaptured Jun 7, 2026
No model/system card, AI technical documentation, explainability whitepaper, or ISO 42001 certification found on willo.video, the support knowledge base, or via web search.
Bias Audit Transparency
2 items30
- Public statementCaptured Jun 7, 2026
Willo frames bias reduction through standardized Blueprint criteria and human-first review rather than any published bias audit.
- AbsenceCaptured Jun 7, 2026
No NYC Local Law 144 bias-audit summary, independent auditor report, or academic audit found on willo.video, the support knowledge base, or via targeted web search for the AEDT/ranking features.
FRIA Support
1 item25
- AbsenceCaptured Jun 7, 2026
No FRIA template, EU AI Act deployer guidance, or candidate opt-out/alternative-process documentation found on willo.video, support.willo.video, or via web search; a guessed DPA URL returned HTTP 404.
Data Governance Disclosure
2 items53
- DocumentationCaptured Jun 7, 2026
Information-security article documents ISO 27001:2022 ISMS, AES-256 at rest, TLS 1.2 in transit, AWS data-center controls, WAF, and 24/7 monitoring.
- DocumentationCaptured Jun 7, 2026
Privacy notice defines data collected, retention windows (contract + 30 days; max 12 months rolling), references a sub-processor list, and states AI outputs assist rather than replace human review.
Human Oversight Design
2 items62
- DocumentationCaptured Jun 7, 2026
States 'AI outputs are guidance only - always review original responses before making a hiring decision' and limits Benchmark auto-rejection to multiple-choice/checkbox questions, not video or open-ended answers.
- DocumentationCaptured Jun 7, 2026
Real Talk article states indicators are 'signals, not verdicts,' keeps 'a human in the loop at every stage,' does not auto-reject, and warns flags can stem from non-native speaking style or natural communication.
Post-Market Monitoring
2 items36
- DocumentationCaptured Jun 7, 2026
Vulnerability-reporting article routes reports through the support helpdesk, confirms no bug bounty, and references a partner security agency for regular assessments.
https://support.willo.video/article/186-willos-approach-to-security-vulnerability-reporting
- AbsenceCaptured Jun 7, 2026
No public status/incident dashboard, model-update changelog, continuous monitoring dashboard, or dedicated security contact email found on willo.video or the support knowledge base.
Customer Documentation
2 items54
- DocumentationCaptured Jun 7, 2026
Public knowledge base documents AI features, human-review guidance, and data handling; complemented by product pages such as the Intelligence and About pages.
- AbsenceCaptured Jun 7, 2026
No customer-facing NYC LL 144 / EU AI Act deployer compliance guidance, and no publicly accessible DPA page located (a candidate DPA URL returned HTTP 404).
§ 05 - Editorial notes
Company overview
Willo is a Glasgow, UK-founded (2018) async video interview company that screens candidates by collecting recorded video, audio, multiple-choice and text responses on candidates' own time. Co-founded by Euan Cameron, it grew during the remote-hiring boom, opened a New York presence, and serves startups through enterprises globally. Its AI layer ('Willo Intelligence') transcribes responses, generates structured summaries, ranks candidates against an employer-defined 'Blueprint,' and runs 'Real Talk' detection of scripted or AI-generated answers. Willo positions itself as 'human-first,' stating its AI summarizes and informs rather than scores video, and that algorithmic auto-rejection is limited to factual multiple-choice questions.
Regulatory exposure
Willo's ranking, Blueprint matching, and multiple-choice 'Benchmark' auto-rejection make it an Automated Employment Decision Tool under NYC Local Law 144 and a likely high-risk system under EU AI Act Annex III (employment) when deployed in scope. Despite this exposure, no public NYC LL 144 bias audit, no independent fairness audit, no EU AI Act / FRIA deployer materials, and no AI-specific technical documentation (model cards, ISO 42001) could be found. Willo mitigates risk primarily by design narrative - no facial recognition, voice scoring, or biometric analysis, and human-in-the-loop framing - rather than by published, jurisdiction-specific compliance artifacts. Its strongest verifiable posture is information security (ISO 27001:2022) and explicit human-oversight defaults.
Path to a higher score
The highest-value move is commissioning and publicly posting an independent NYC LL 144-style bias audit (e.g., Warden AI, Holistic AI, BABL AI) for the ranking/Benchmark features, renewed annually. Willo should publish a formal AI/model card or technical pack documenting the Intelligence and Real Talk models, their inputs, known limitations (e.g., accent/ASR fairness it already acknowledges), and explainability methods, and pursue ISO 42001. Adding explicit deployer guidance - candidate notice templates, opt-out/alternative-process language, an EU AI Act Art. 27 FRIA template, and a downloadable DPA/sub-processor page - plus a public status/incident channel and security contact would convert its already-strong human-oversight and data-security story into citable, jurisdiction-specific compliance evidence.
§ Regulatory frame
What applies to video interview ai.
The most heavily-regulated category. NYC LL 144 has applied since 2023; EU AI Act Annex III §4 treats the assessment layer as high-risk; Mobley v. Workday is shaping vendor-liability case-law here.
§ Compare
Build any comparison→Willo against its nearest-scoring peers.
In Video interview AI.
§ Others rated in Video interview AI
All video interview vendors→Ranked 23 of 31 by weighted total under rubric v1.0. The ordering is arithmetic on the rubric and carries no view on which tool suits a given hiring process.
- 20Humanly42F
- 21Mercer | Mettl42F
- 22Radancy41F
- 23WilloThis profile41F
- 24Manatal41F
- 25Canditech39F
Conflicts of interest
No vendor pays for placement, scoring, or removal. Casework - the consulting firm that operates this directory - provides paid services to some vendors. Any active or recent (within 24 months) commercial relationship is disclosed on the affected vendor profile and the review is reassigned to an independent reviewer. See the full policy on About.
Casework has no commercial relationship with this vendor.