Willo
HireAIScore rates Willo 41 out of 100 (grade F, Substantial gaps) under rubric v1.0, last reviewed June 7, 2026. Willo ranks 38 of 57 vendors rated in Video interview AI, against a category average of 44. That score is drawn from 14 evidence items across 7 rubric criteria for Willo — 9 with a cited source, 5 recording that nothing was located.
Score breakdown
Willo, criterion by criterion
Each rubric criterion is scored out of 100 on the cited evidence, then weighted into the total.
Weighted contribution shown to the right of each bar.
Article 11 Technical Documentation
Weight 20% · category avg 46
38
+7.6
Bias Audit Transparency
Weight 18% · category avg 38
30
+5.4
FRIA Support
Weight 15% · category avg 30
25
+3.8
Data Governance Disclosure
Weight 15% · category avg 51
53
+7.9
Human Oversight Design
Weight 12% · category avg 56
62
+7.4
Post-Market Monitoring
Weight 12% · category avg 37
36
+4.3
Customer Documentation
Weight 8% · category avg 56
54
+4.3
Total weighted score
40.8(rounded to 41 for display)
Category avg is the mean raw score on that criterion across the 57 Video interview AI vendors in scope of this rubric, this one included.
Strongest criterion
Human Oversight Design
62raw / 100
Contributes 7.4 to the total. 62 against a 56 category average.
Weakest criterion
FRIA Support
25raw / 100
Contributes 3.8 to the total. 25 against a 30 category average.
Cited evidence
The evidence behind the score
Every score is backed by at least one cited piece of evidence. Open a criterion to see what was found, when, and where.
Download diligence recordEvidence ledger
- Items
- 14
- Documentation
- 8
- Public statement
- 1
- Absence
- 5
- With a source URL
- 9 of 14
- Source hostnames
- 2
- Fewest items
- 1
- FRIA Support
These figures measure how thoroughly Willo was reviewed, not how Willo performed — an absence row, recording that nothing was located, is counted like any other item.
Article 11 Technical Documentation
3 items38
- DocumentationCaptured Jun 7, 2026
Knowledge-base article enumerates Willo Intelligence AI features (Summarize, Transcribe, Real Talk, Insights, Benchmark) but specifies no model, training data, or formal technical/explainability documentation.
- DocumentationCaptured Jun 7, 2026
Intelligence product page claims 'explainable signals' and 'clear evidence' behind candidate rankings but provides no model card or technical pack.
- AbsenceCaptured Jun 7, 2026
No model/system card, AI technical documentation, explainability whitepaper, or ISO 42001 certification found on willo.video, the support knowledge base, or via web search.
Bias Audit Transparency
2 items30
- Public statementCaptured Jun 7, 2026
Willo frames bias reduction through standardized Blueprint criteria and human-first review rather than any published bias audit.
- AbsenceCaptured Jun 7, 2026
No NYC Local Law 144 bias-audit summary, independent auditor report, or academic audit found on willo.video, the support knowledge base, or via targeted web search for the AEDT/ranking features.
FRIA Support
1 item25
- AbsenceCaptured Jun 7, 2026
No FRIA template, EU AI Act deployer guidance, or candidate opt-out/alternative-process documentation found on willo.video, support.willo.video, or via web search; a guessed DPA URL returned HTTP 404.
Data Governance Disclosure
2 items53
- DocumentationCaptured Jun 7, 2026
Information-security article documents ISO 27001:2022 ISMS, AES-256 at rest, TLS 1.2 in transit, AWS data-center controls, WAF, and 24/7 monitoring.
- DocumentationCaptured Jun 7, 2026
Privacy notice defines data collected, retention windows (contract + 30 days; max 12 months rolling), references a sub-processor list, and states AI outputs assist rather than replace human review.
Human Oversight Design
2 items62
- DocumentationCaptured Jun 7, 2026
States 'AI outputs are guidance only - always review original responses before making a hiring decision' and limits Benchmark auto-rejection to multiple-choice/checkbox questions, not video or open-ended answers.
- DocumentationCaptured Jun 7, 2026
Real Talk article states indicators are 'signals, not verdicts,' keeps 'a human in the loop at every stage,' does not auto-reject, and warns flags can stem from non-native speaking style or natural communication.
Post-Market Monitoring
2 items36
- DocumentationCaptured Jun 7, 2026
Vulnerability-reporting article routes reports through the support helpdesk, confirms no bug bounty, and references a partner security agency for regular assessments.
https://support.willo.video/article/186-willos-approach-to-security-vulnerability-reporting
- AbsenceCaptured Jun 7, 2026
No public status/incident dashboard, model-update changelog, continuous monitoring dashboard, or dedicated security contact email found on willo.video or the support knowledge base.
Customer Documentation
2 items54
- DocumentationCaptured Jun 7, 2026
Public knowledge base documents AI features, human-review guidance, and data handling; complemented by product pages such as the Intelligence and About pages.
- AbsenceCaptured Jun 7, 2026
No customer-facing NYC LL 144 / EU AI Act deployer compliance guidance, and no publicly accessible DPA page located (a candidate DPA URL returned HTTP 404).
Editorial notes
Company overview
Willo is a Glasgow, UK-founded (2018) async video interview company that screens candidates by collecting recorded video, audio, multiple-choice and text responses on candidates' own time. Co-founded by Euan Cameron, it grew during the remote-hiring boom, opened a New York presence, and serves startups through enterprises globally. Its AI layer ('Willo Intelligence') transcribes responses, generates structured summaries, ranks candidates against an employer-defined 'Blueprint,' and runs 'Real Talk' detection of scripted or AI-generated answers. Willo positions itself as 'human-first,' stating its AI summarizes and informs rather than scores video, and that algorithmic auto-rejection is limited to factual multiple-choice questions.
Regulatory exposure
Willo's ranking, Blueprint matching, and multiple-choice 'Benchmark' auto-rejection make it an Automated Employment Decision Tool under NYC Local Law 144 and a likely high-risk system under EU AI Act Annex III (employment) when deployed in scope. Despite this exposure, no public NYC LL 144 bias audit, no independent fairness audit, no EU AI Act / FRIA deployer materials, and no AI-specific technical documentation (model cards, ISO 42001) could be found. Willo mitigates risk primarily by design narrative - no facial recognition, voice scoring, or biometric analysis, and human-in-the-loop framing - rather than by published, jurisdiction-specific compliance artifacts. Its strongest verifiable posture is information security (ISO 27001:2022) and explicit human-oversight defaults.
Path to a higher score
The highest-value move is commissioning and publicly posting an independent NYC LL 144-style bias audit (e.g., Warden AI, Holistic AI, BABL AI) for the ranking/Benchmark features, renewed annually. Willo should publish a formal AI/model card or technical pack documenting the Intelligence and Real Talk models, their inputs, known limitations (e.g., accent/ASR fairness it already acknowledges), and explainability methods, and pursue ISO 42001. Adding explicit deployer guidance - candidate notice templates, opt-out/alternative-process language, an EU AI Act Art. 27 FRIA template, and a downloadable DPA/sub-processor page - plus a public status/incident channel and security contact would convert its already-strong human-oversight and data-security story into citable, jurisdiction-specific compliance evidence.
Regulatory frame
What applies to video interview AI.
The most heavily-regulated category. NYC LL 144 has applied since 2023; EU AI Act Annex III §4 treats the assessment layer as high-risk; Mobley v. Workday is shaping vendor-liability case-law here.
Compare
Willo against its nearest-scoring peers.
The closest scores in Video interview AI, side by side.
- Side-by-sideWillo vs Talview42F
- Side-by-sideWillo vs eSkill41F
- Side-by-sideWillo vs Radancy41F
- Side-by-sideWillo vs Manatal41F
Ranking
Others rated in Video interview AI
Ranked 38 of 57 by weighted total under rubric v1.0. The ordering is arithmetic on the rubric and carries no view on which tool suits a given hiring process.
- #35CoderPad42F
- #36eSkill41F
- #37Radancy41F
- #38WilloThis profile41F
- #39Manatal41F
- #40Feenyx40F
Conflicts of interest
No vendor pays for placement, scoring, or removal. Casework - the consulting firm that operates this directory - provides paid services to some vendors. Any active or recent (within 24 months) commercial relationship is disclosed on the affected vendor profile and the review is reassigned to an independent reviewer. See the full policy on About.
Casework has no commercial relationship with this vendor.